Refund Policy

Last Updated: June 21, 2026

All sales are final. We do not accept returns or refunds for change of mind.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. After verification, we will provide a free replacement. Approved replacement orders are typically delivered within 20 days.

Refund Eligibility

Refunds will only be issued if the item is defective and a replacement is not available. Approved refunds will be credited to the original payment method within 7 business days.

Important

To be eligible for a replacement or refund claim, customers are strongly advised to record a clear unboxing video while opening the package. This helps us verify issues quickly and protects both the customer and GLXZY from fraudulent claims.

⚠️Unboxing video required for claims
⚠️Claims must be submitted within 7 days of delivery
⚠️No refunds for change of mind