Frequently Asked Questions

All orders are processed within 1–3 business days after payment has been successfully received. Once processed, orders are typically delivered within 15–20 business days. Delivery times may vary depending on your location, customs clearance procedures, local courier services, weather conditions, holidays, or other circumstances beyond our control.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Please allow a few days for tracking updates to appear after shipment. If you have not received tracking details, feel free to contact our support team.

Orders may only be cancelled before they have been processed. Once an order has been processed or shipped, cancellations are no longer possible. If you need assistance, please contact us as soon as possible after placing your order.

If your order has not yet been processed, we may be able to update your shipping information. Once an order has been shipped, address changes cannot be guaranteed. Please ensure all shipping details are entered correctly during checkout.

No. All sales are final. We do not accept returns for change of mind, incorrect size selection, accidental purchases, or personal preference. We encourage customers to carefully review product details before placing an order.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. After reviewing the issue, we will provide a free replacement where applicable. Our goal is to ensure every customer receives the correct product in satisfactory condition.

Yes. If your claim is approved, we will send a replacement at no additional cost. Replacement orders are typically delivered within 20 days after approval.

Refunds are only issued if a product is confirmed to be defective and a replacement is not possible. Approved refunds will be returned to the original payment method within approximately 7 business days.

We strongly recommend recording a clear, uninterrupted unboxing video when opening your package. This helps us verify claims involving damaged, defective, incorrect, or missing items and protects both the customer and our store during the review process.

We accept the payment methods available during checkout. All payments are processed securely through trusted payment providers.

Although most orders arrive within the estimated delivery timeframe, delays can occasionally occur due to customs inspections, courier issues, weather conditions, public holidays, or other circumstances beyond our control. We appreciate your patience and understanding.

Please contact us immediately after placing your order. If the order has not yet been processed, we may be able to correct the information. Once an order has been shipped, modifications may no longer be possible.

If you have any questions regarding your order, shipping, refunds, replacements, or store policies, you can contact us using the details below:

Name: Yasser Shaikh
Store: GLXZY
WhatsApp / SMS: +91 9137965620
Instagram: @glxzy.fun
Email: glxzythehuzz@gmail.com
Business Hours: Monday – Sunday, 9:00 AM – 9:00 PM (IST)

We aim to respond to all inquiries as quickly as possible.

Yes. We take reasonable measures to protect customer information and only use personal details for order processing, customer support, and service improvement as outlined in our Privacy Policy.

Yes. By placing an order through our website, you acknowledge and agree to our Terms of Service, Privacy Policy, Shipping Policy, and Refund Policy.